Jo Jewels Body Jewellery
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About Us Jo Jewels Body Jewellery are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@jojewels.co.uk.

Our Contact details:
Jo Jewels Body Jewellery
4 Kitwood Drive Lower Earley Reading Berkshire RG6 3TA United Kingdom
Phone: 0782 119 7801
Fax: 0118 966 0294
Email: sales@jojewels.co.uk

Making A Purchase Regrettably we do not have a "hard copy" catalogue. Making a purchase could not be easier. Just browse our On Line Catalogue, and click on any items that you wish to buy and put them into the shopping trolley. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. All prices shown are in Pounds Sterling.

We accept all major credit cards as shown at the bottom of each page. You may send your credit card information via phone, fax, snail mail or over the Internet.

We have a £10.00 minimum order value + £2.75 post & packing ( for the UK), making a total of £12.75 minimum transaction value.

Shipping And Handling

UK MAINLAND ORDERS
Orders are shipped via 1st class recorded delivery. All orders will be charged £2.75

EUROPEAN ORDERS
All orders will be charged £8.00 postage for recorded airmail.

WORLDWIDE ORDERS
All orders will be charged £11.00 postage for recorded airmail.
Delivery Schedule We would normally ship your order within 2 working days, excuding weekends & Bank Holidays. In the event of not having stock, it would be ordered for you, which normally takes about 7 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security We use the PROTX secure payment sytem to handle all our online orders. PROTX use the most up to date encryption systems, and utilise the latest AVS and CVV security facilities.

The payment page is located on PROTX secure servers, where you can safely and confidently make your payment.

Guarantee We trust that you will be pleased with your purchase. In the unlikely event that the goods are faulty, you must notify us within seven days of receipt, when you will be offered a replacement or refund. See our returns policy for more details.
Reaching Us If you need to reach us, please email us on sales@jojewels.co.uk, alternatively, you can call on 0782 119 7801 (International +44 0782 119 7801) or fax us on 0118 966 0294 or write to us at 4 Kitwood Drive Lower Earley Reading Berkshire RG6 3TA United Kingdom
Privacy Policy Jo Jewels Body Jewellery do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy In the event of there being any defect in the goods sent to you, please notify us within 7 working days. We will replace or fully refund the cost of the goods.Simply contact us at sales@jojewels.co.uk, stating your order number (printed on your invoice) and a brief description of the problem. You must obtain a Returns Reference Number from us which should be quoted when returning the product. (Please note that you must contact us within 7 days of receiving your goods)

WE WILL NOT ACCEPT ANY RETURNS, WITHOUT AUTHORISATION FROM US.

In the event that the items are faulty, Jo Jewels Body Jewellery will incur all delivery charges involved in the return and replacement of your jewellery.

It is important that the goods are sent in a padded postal envelope using recorded delivery, as we cannot be held responsible for any items lost in transit to us.

We refund or replace defective items within a 1 month period. This does NOT include dangles which have come off! We check every dangly belly bar before we post it to make sure the connecting ring is closed properly. They don't just drop off - they get caught on clothing or are slept in!


PLEASE NOTE DUE TO HYGEINE, WE CANNOT ACCEPT ANY JEWELLERY THAT HAS BEEN WORN. This does not effect your statutory rights as a consumer. Goods are sent in a heat sealed polythene bag. If this bag has been opened, we cannot accept the goods back, unless faulty. Do not open bag untill you are sure your order is correct.

CANCELLATIONS

Please note that all cancellations are subject to a 10% cancellation charge, this is to cover the cost we incur from our Credit Card processing company, and will be deducted from the refund. Refunds will not cover cost of original postage.

You can cancel your order any time within 7 days after the day of receiving your goods for any reason. Simply contact us at sales@jojewels.co.uk stating your order number (printed on your invoice). You must obtain a Cancellation Reference that should be quoted when returning goods to us. In the case of an order that has already been shipped, you will be responsible for all postal charges involved in sending the jewellery back to us.

In the event of you wishing an item to be exchanged ( colour etc.) a fee of £2.75 will be charged for re-stocking and post and packing in the UK and £5.00 for overseas orders.

It is very important that any jewellery sent back to us from the UK is returned via Recorded Delivery, in a padded envelope, as we cannot be held responsible for any items lost in the post during transit.

PLEASE NOTE DUE TO HYGEINE, WE CANNOT ACCEPT ANY JEWELLERY THAT HAS BEEN WORN.

By placing an order with us you are agreeing to the above terms and conditions
Remittance Terms




PLEASE NOTE:
FOR HYGIENE REASONS

Please check your jewellery is correct before breaking the seal on the plastic bag, as goods cannot be returned once the seal has been broken.