Conditions of Use

Terms and Conditions

In the event of there being any defect in the goods sent to you, please notify us within 7 working days. We will replace or fully refund the cost of the goods.Simply contact us at sales@jojewels.co.uk, stating your order number (printed on your invoice) and a brief description of the problem. You must obtain a Returns Reference† Number from us which should be quoted when returning the product. (Please note that you must contact us within 7 days of receiving your goods)

WE WILL NOT ACCEPT ANY RETURNS, WITHOUT AUTHORISATION FROM US.

In the event that the items are faulty, Jo Jewels Body Jewellery will incur all delivery charges involved in the return and replacement of your jewellery.

It is important that the goods are sent in a padded postal envelope using recorded delivery, as we cannot be held responsible for any items lost in transit to us.

We refund or replace defective items within a 1 month period. This does NOT include dangles which have come off!† We check every† dangly belly bar before we post it to make sure the connecting ring is closed properly. They don't just drop off - they get caught on clothing or are slept in!

PLEASE NOTE DUE TO HYGEINE,† WE CANNOT ACCEPT ANY JEWELLERY THAT HAS BEEN WORN. This does not effect your statutory rights as a consumer. Goods are sent in a heat sealed polythene bag. If this bag has been opened, we cannot accept the goods back, unless faulty. Do not open bag untill you are sure your order is correct.

CANCELLATIONS

Please note that all cancellations are subject to a 10% cancellation charge, this is to cover the cost we incur from our Credit Card processing company, and will be deducted from the refund.† Refunds will not cover cost of original postage.

You can cancel your order any time within 7 days after the day of receiving your goods for any reason. Simply contact us at sales@jojewels.co.uk stating your order number (printed on your invoice). You must obtain a Cancellation Reference that should be quoted when returning goods to us. In the case of an order that has already been shipped, you will be responsible for all postal charges involved in sending the jewellery back to us.

In the event of you wishing an item to be exchanged ( colour etc.) a fee of £1.50 will be charged for re-stocking and post and packing in the UK and £5.00 overseas

It is very important that any jewellery sent back to us from the UK is returned via Recorded Delivery, in a padded envelope, as we cannot be held responsible for any items lost in the post during transit.

PLEASE NOTE DUE TO HYGEINE, WE CANNOT ACCEPT ANY JEWELLERY THAT HAS BEEN WORN.

DISCLAIMER

Jo Jewels Body Jewellery does not take†responsibility for any injury or harm, caused by using our products, and will not be responsible for replacing goods damaged by inappropriate care or use. Jo Jewels Body Jewellery shall not be held liable regarding any legal action, resulting from any discrepancies made from the purchase, or complications following the use of our products.

OUT OF STOCK

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

DELIVERY SCHEDULE

We would normally ship your order within 2 working days, excuding weekends & Bank Holidays.† In the event of not having stock, it would be ordered for you, which normally takes about 7 days.

By placing an order with us you are agreeing to the above terms and conditions

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